Who we are
Swan Artworks is a private company owned and managed by Tony and Carrie Osborne. The company specialises in the bespoke production of conservation picture frames and is regulated by the Fine Art Trade Guild.
Unit 17 Old Mills Industrial Estate
What personal data we collect and why we collect it
We keep some personal data on customers which is written on paper at the point of booking a job, we destroy these details once the job is completed and collected. We don’t keep a customer database or mailing list and don’t store customer details on our computer or online. You freely give your consent for us to use your information to contact you regarding progress on the work we are carrying out for you (if necessary) and any enquiry you have made. Email addresses we respond to from online enquiries are never shared with third parties or used for marketing and can be deleted on request.
We do not allow visitor comments on this website.
If you email images to our inbox, we advise that you avoid uploading images with embedded location data (EXIF GPS) included. Visitor photos are not usually shared outside of the company; but in the unlikely circumstance where we would need additional advice, we would seek your consent first.
The information you submit in our contact forms are freely given by you. We keep contact form submissions for a certain period for customer service purposes, but we do not use the information you submit for marketing purposes.
The information you submit is stored in our website enquiry archive within our email system. We require your contact details in order to respond to your enquiry.
Embedded content from other websites
We do not use embedded content from other websites on our website.
Google Analytics is used with our website for the collection of aggregated data; it mainly uses first-party cookies to report on user interactions on the website. The Data Retention associated with cookies, user identifiers or advertising identifiers are set to expire at 26 months, where user-level and event-level data stored by Google Analytics is automatically deleted from Analytics’ servers.
We use a plugin called All in one SEO Pack by Semper Plugins and their service terms are available here: https://semperplugins.com/terms.
Who we share your data with
WordPress does not share any personal data with anyone.
We prevent the ability to leave comments on this site so no personal data is retained.
We do not collect information about visitors on our site with Akismet anti-spam service as we do not allow commenting.
How long we retain your data
Your contact information will only be stored until the work is complete, transaction information is handled through our secure card machine. We do not keep bank details or take payments over the phone or online.
What rights you have over your data
If you have made an enquiry over this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Our website is secured with an SSL certificate to encrypt your connection to our site.
Information submitted through the website is encrypted and managed through Bluehost, their data policy can be found at: www.bluehost.com/terms/privacy-policy.
Your contact information
You can complain in the first instance to us at email@example.com and we will do our best to resolve the matter. If this fails, you can complain to the Information Commissioner at https://www.ico.org.uk/concerns or by calling 0303 123 1113.
How we protect your data
Personal data about you is held on our computer system or pass-code protected mobile phones. The information is not accessible to the public and only authorised members of staff have access to it. Staff are trained in their legal responsibilities under the Data Protection Act and practical procedures for maintaining confidentiality.
What data breach procedures we have in place
We take precautions to keep our premises and computers physically secure. Our computer system is secured with passwords, anti-virus software and a firewall.
What third parties we receive data from
Google Analytics is used to receive anonymous data regarding your use of this website in order for us to provide a better user experience for our visitors.
What automated decision making and/or profiling we do with user data
We do not offer automated decisions for credit accounts.
Industry regulatory disclosure requirements
We are a member of the Fine Art Trade Guild for Commended Picture Framers to ensure the quality of our work.