Privacy Policy

Who we are

Swan Artworks is a private company owned and managed by Tony and Carrie Osborne. The company specialises in the bespoke production of conservation picture frames and is regulated by the Fine Art Trade Guild.

Business Address
Unit 17 Old Mills Industrial Estate
BS39 7SU

Tel: 01761 415224

What personal data we collect and why we collect it

We keep some personal data on customers which is written on paper at the point of booking a job, we destroy these details once the job is completed and collected. We don’t keep a customer database or mailing list and don’t store customer details on our computer or online. You freely give your consent for us to use your information to contact you regarding progress on the work we are carrying out for you (if necessary) and any enquiry you have made. Email addresses we respond to from online enquiries are never shared with third parties or used for marketing and can be deleted on request.


We do not allow visitor comments on this website.


If you email images to our inbox, we advise that you avoid uploading images with embedded location data (EXIF GPS) included. Visitor photos are not usually shared outside of the company; but in the unlikely circumstance where we would need additional advice, we would seek your consent first.

Contact forms

We use a contact form plugin called Contact Form 7, their privacy policy can be found here: Forms are used to simplify the process for you to get an accurate answer from your enquiry.

The information you submit in our contact forms are freely given by you. We keep contact form submissions for a certain period for customer service purposes, but we do not use the information you submit for marketing purposes.

The information you submit is stored in our website enquiry archive within our email system. We require your contact details in order to respond to your enquiry.


We use cookies for a number of different purposes. Some cookies are necessary for technical reasons, the website cannot function properly without them; some enable a personalised experience for visitors; and some allow the display of advertising from selected third party networks. This website uses marketing cookies to send data to Google Analytics about the visitor’s device, behaviour and tracks the visitor across devices and marketing channels to engage better with the individual user. Statistical cookies are used to help us understand how our visitors interact with our website, this information is collected and reported anonymously. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action such as clicking a “like” or “follow” button.

Embedded content from other websites

We do not use embedded content from other websites on our website.


Google Analytics is used with our website for the collection of aggregated data; it mainly uses first-party cookies to report on user interactions on the website. The Data Retention associated with cookies, user identifiers or advertising identifiers are set to expire at 26 months, where user-level and event-level data stored by Google Analytics is automatically deleted from Analytics’ servers.

We use a plugin called All in one SEO Pack by Semper Plugins and their service terms are available here:

Who we share your data with

WordPress does not share any personal data with anyone.

Photo Gallery
We prevent the ability to leave comments on this site so no personal data is retained.

We do not collect information about visitors on our site with Akismet anti-spam service as we do not allow commenting.

Swan Artworks use a third-party service provider to manage hosting, website and emails; Dekode Digital has access to update incorrect information and correct any technical issues. The individual treats your information as strictly confidential. Dekode Digital’s privacy policy can be found at

How long we retain your data

Your contact information will only be stored until the work is complete, transaction information is handled through our secure card machine. We do not keep bank details or take payments over the phone or online.

What rights you have over your data

If you have made an enquiry over this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Our website is secured with an SSL certificate to encrypt your connection to our site.

Information submitted through the website is encrypted and managed through Bluehost, their data policy can be found at:

Your contact information

You can complain in the first instance to us at and we will do our best to resolve the matter. If this fails, you can complain to the Information Commissioner at or by calling 0303 123 1113.

Additional information

How we protect your data

Personal data about you is held on our computer system or pass-code protected mobile phones. The information is not accessible to the public and only authorised members of staff have access to it. Staff are trained in their legal responsibilities under the Data Protection Act and practical procedures for maintaining confidentiality.

What data breach procedures we have in place

We take precautions to keep our premises and computers physically secure. Our computer system is secured with passwords, anti-virus software and a firewall.

What third parties we receive data from

Google Analytics is used to receive anonymous data regarding your use of this website in order for us to provide a better user experience for our visitors.

What automated decision making and/or profiling we do with user data

We do not offer automated decisions for credit accounts.

Industry regulatory disclosure requirements

We are a member of the Fine Art Trade Guild for Commended Picture Framers to ensure the quality of our work.

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

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Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

In order to use this website we use the following technically required cookies
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  • 1P_JAR
  • HSID
  • NID
  • SID
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This allows you to control your own privacy by choosing which cookies are saved to your browser.
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  • wordpress_gdpr_analytics_allowed
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  • wordpress_gdpr_facebook_allowed
  • wordpress_gdpr_hot_jar_allowed
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  • wordpress_gdpr_privacy_policy_accepted
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